The RMA (Return Material Authorisation) Process
Intelizon has a Return Material authorization (RMA) process which allows seamless support to our valued customers.
Intelizon has a very low (<1%) rate of return over the past 10 years of product supply. This is because of our relentless focus on quality and reliability during the design stage followed by attention to the incoming, in-process and outgoing quality metrics. In the case of a field issue our intent is not just to resolve the problem but to understand the root cause to make sure the problem never resurfaces.
In the case where a field issue is observed on the product, we have setup a Return Material authorization (RMA) process which allows seamless support to our valued customers. This allows the customer to register a complaint while we get basic product information to provide a quick solution.
Our goal is to train our channel partners on the basic technicalities of the product to build their confidence while providing swift solutions to the end customers. The RMA process has set the benchmark for best in class customer service in the solar streetlight segment.
Below is the flowchart we follow to provide the best in class service and support after our product sales.